All returns require pre-authorization. A return authorization is an approval to send back an item for consideration of a refund, store credit, or an exchange. Please submit your return request through our online portal.
- Log into your KiraGrace customer account
- View the order using the Complete Orders link under your account menu
- Click the Return Item(s) button
- Select the items you'd like to return
- Once your return request is authorized, you will receive shipping instructions
Return Labels: We are happy to provide customers within the United States a USPS return label for a convenience fee. If you select 'yes' to this prompt, KiraGrace will email you a pre-paid shipping label to return your item(s). You pay nothing upfront. A $9.95 convenience fee will be deducted from your refund. You can also choose your own mail carrier and shipping method.