- Preview and Order
Monthly subscribers: At the beginning of each month, we will send you a preview of the Little Black Box of the month directly to your inbox. Your order will be automatically shipped to you each month according to your sign up date. You can easily adjust your subscription settings (e.g. payment, shipping address, frequency) in your KiraGrace customer account.
Previous quarterly subscribers: Your order will be automatically shipped to you each quarter according to your sign up date. You can easily adjust your subscription settings (e.g. payment, shipping address, frequency) in your KiraGrace customer account.
- Billing and Renewal Dates
Monthly subscribers: You need only subscribe one time by purchasing your first monthly box on our website. You will not need to purchase the next month's box; your credit card will be charged automatically every month according to your sign up date.
Previous quarterly subscribers: You need only subscribe one time by purchasing your first quarterly box on our website. You will not need to re-purchase the next quarter's box; your credit card will be charged automatically every quarter according to your sign up date.
- Sales Tax
Currently, Little Black Box subscriptions and renewals will include sales tax for subscriptions sent to the states we have nexus in.
- Shipping
- Domestic: KiraGrace is proud to offer free standard shipping on all domestic orders within the U.S. Once your order is placed and shipped you will receive a shipping confirmation with a tracking number. Boxes are shipped via FedEx. Please note your box will be dropped off at your doorstep without signature confirmation. It is the customer’s responsibility to ensure their box can be dropped off and left unattended without signing for it upon delivery.
- International: Shipping is available to the majority of international Little Black Box subscribers. When you place your international order, we will estimate shipping costs based on the weight of the box and the shipping option you choose. USPS is our carrier for most International packages. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
- Cancellation Policy
You may cancel your subscription at any time, as long as you log into your account and cancel your subscription prior to your recurring charge date. There is no cancellation fee. Once your account has been charged for the feature month or quarter, we cannot cancel your order. We can, however, close your account down so you will not have any recurring charges in the future.
- Return Policy
The Little Black Box is FINAL SALE and non-refundable. The content of your little black box is carefully curated by our expert styling team, so we do not allow returns, refunds, or substitutions of any kind. Any box returned by a customer will not be processed. If you receive a box with damaged/defective product, incomplete contents, or require a size exchange - please email us at customerservice@kiragrace.com within 14 days of your processing date.
- Contact
If you have any questions or concerns about your order, please contact us at customerservice@kiragrace.com or 858.412.5334 and we'd be happy to help. Our hours of operations are Monday-Friday 8am - 4pm Pacific time.